Reactivating existing patients and following up with them regarding pending treatment is an opportunity for virtually every dental practice.
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Running Time: 49:50 minIn this Thriving Dentist Show, Gary interviews his friend Lisa Spradley known as the ‘Front Desk Lady’. Lisa has almost 20 years of experience as an administrative team member and office manager and is passionate about helping dental practices follow up with existing patients. In this interview, Gary and Lisa discuss why it’s important to reactivate existing patients, how much time should be spent each week on hygiene reactivation, tips to successfully reactivate hygiene patients and how technology can help you with the hygiene reactivation process. Gary and Lisa also discuss tips to follow up with patients with pending treatment plans and how you can move these patients to accept recommended treatment. You’ll love this interview and Lisa’s passion for helping dental offices thrive today!
Lisa’s website: www.frontdesklady.com
Lisa’s email address: lisamarie@frontdesklady.com
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Gary Takacs
Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe. As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.
More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!