Easy Insurance Conversations that Lead to Greater Case Acceptance

with Teresa Duncan

Communicating with patients about their dental insurance is an important element in just about every dental practice.

Running Time: 64:03 minutes

In this Thriving Dentist Show, Gary interviews his friend Teresa Duncan about how to communicate with patients about their insurance in a way that leads to greater case acceptance. Teresa literally wrote the book on this topic when she wrote: Moving Patients to Yes; Easy Insurance Conversations. In this information-packed interview Gary and Teresa discuss; How to lead with conversations about health with your patients rather than leading with conversations about insurance, the right verbal skills that lead to greater case acceptance, a wonderful discussion about how words matter including specific words to use and things you should stop saying, the three C’s of Confidence, Clarity and Conversation and the interview concludes with a discussion between Gary and Teresa about their predictions about the future of dental insurance.

Teresa’s website:

Link to Teresa’s Book:
Use Code: THRIVING to receive a discount

Link to Teresa’s online ‘Dental Insurance Skills Training’ (DIST) Program: odysseymgmt.digitalchalk.com/dc/learn/dental-insurance-skills-workshop-1
Use Code: THRIVING to receive a discount

Teresa’s email address:

Link to article about dentistry in Los Algodones, Mexico, a town of 6,000 with 600 dentists.


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