Training and Investing in Developing your Team

with Laura Hatch

A high performance team is a requirement if you are going to develop a world-class dental practice.

In this Thriving Dentist Show, Gary invited his friend Laura Hatch as a guest to discuss the latest trends on training and investing in developing your team.

Running time: 60:10

In this Show Gary and Laura discuss;

  • Laura’s experience with creating two start-up dental practices,
  • the 3 ‘A’s that patients will use to evaluate their experience in your office,
  • Laura’s best-selling book; Step Away from the Drill,
  • tips to providing excellent customer service,
  • digital technology that makes training and investing in developing your team a cost-effective option that produces excellent results,
  • Laura’s motivation to creating her Front Office Rocks training resource,
  • why she partnered with Dental Intel
  • and how real-time data is SO very important
  • and throughout the interview Laura shares her passion for training dental team members!

Links for ‘Top Clinical Tips; with Dr. Lee Ann Brady:

Lee’s website:
http://www.leeannbrady.com

Restorative Nation Website:
http://www.restorativenation.com

Website for Gary’s New ‘Less Insurance Dependence’ podcast:
http://www.lessinsurancedependence.com

Link to the Less Insurance Dependence Podcast:
https://apple.co/2RBzoVf

Laura’s website (Front Office Rocks):
http://www.frontofficerocks.com

Link to ‘Your Guide to Excellent Customer Service’ (FREE):
https://tools.frontofficerocks.com/download-your-guide-to-excellent-customer-service

Amazon Link to Laura’s Book: Step Away from the Drill:
https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=Step+away+from+the+Drill+Laura+Hatch

Link to receive a Free ($1,500 Value) Practice Analysis for Dental Intel:
http://get.dentalintel.com/gary/

Hiring Right!

with Heidi Mount

Assembling a high performance Team is one of your most important responsibilities. In this Thriving Dentist Show, Gary invited his friend Heidi Mount to share some valuable tips on how to hire the right team to support your practice vision.

Running Time: 57:12
In this Show Gary and Heidi discuss;

  • important ‘big picture’ tips regarding hiring the right team members,
  • how to evaluate whether your candidate has the right personality and attitude for your practice,
  • how to help your team members adopt an ownership perspective,
  • the most common mistakes that Heidi has observed Dentists make in regards to hiring and how to avoid these mistakes,
  • how to avoid hiring out of desperation,
  • the importance of 30-60-90 day performance reviews for new team members,
  • a quick tip to determine if a job candidate has a ‘service’ perspective,
  • what to do if you purchase a practice and discover that some team members do not share your vision
  • and how to successfully bring a new team member on board in your practice.

You will appreciate Heidi’s experience and perspective when it comes to hiring right!

Links for ‘Let’s Ask David’ segment with Dr. David Hornbrook:
http://www.davidhornbrook.com and http://www.utahvalleydentallab.com

Heidi’s website:
http://www.CoachHeidiMount.com