How to Uplevel Your Practice with Improved Patient Communication, Technology, Leadership & Analytics

with Josh Weiner

Gary has a number of Business Mentors in his life and today he has invited one of those Business Mentors, Josh Weiner, as a Guest on the Thriving Dentist Show to share his perspective on how to raise the level of performance in your dental practice via patient communication, technology, leadership and analytics.

Running time: 67:22

In this interview Gary and Josh discuss

  • the future of patient communication and where we are headed in the near future,
  • how two-way texting with your patients leads to greater efficiency and increased patient satisfaction,
  • how the concept of ‘meeting patients where they are’ applies to patient communication,
  • Josh’s perspective on the most important attributes of successful Teams,
  • specific ways to take underperforming Teams and bring them to the top of the leaderboard,
  • how to gain insight from your practice data,
  • how successful Dentists translate data and analytics into action,
  • the specific accomplishments that Josh is most proud of at SolutionReach,
  • how he effectively leads a Team of 538 people,
  • two books that Josh highly recommends
  • and why creating your practice culture is SO very important.

You’ll appreciate the depth of passion and experience that Josh provides in this interview!

Links for the ‘Let’s Ask David’ segment with Dr. David Hornbrook:

www.davidhornbrook.com

www.utahvalleydentallab.com

SolutionReach website: www.solutionreach.com

How to Collect Everything You Produce and Do So In a Patient-Friendly Manner

with Andy Cleveland

Developing a successful payment system in your practice is very important in a Thriving dental practice.

Running time: 58:50
It can be extremely frustrating to do dentistry and not get paid! In this Show Gary invited his friend Andy Cleveland to discuss how to master payment success in your practice.

In this interview Gary and Andy discuss;

  • How to create a positive payment culture in your practice,
  • some very specific benchmarking to define your payment goals including Gary’s four Key Performance Indicators (KPI’s) to measure your practice payment success,
  • how to retrain your patients to expect to pay at or before time of service,
  • how to get paid yet remain patient friendly in the process,
  • payment tools that every dental practice needs,
  • the concept of outsourcing insurance billing and patient billing and how to determine if your practice could benefit from outsourcing
  • and the interview concludes with a discussion of best billing practices.

Links from ‘Top Clinical Tips’ with Dr. Lee Ann Brady:

Lee’s website: www.leeannbrady.com

Restorative Nation website: www.restorativenation.com

Link to Andy’s website: www.andycleveland.com

How the Metaphor of the ‘Last Pistachio’ can Radically Improve the Patient Experience in Your Dental Practice’

with Fred Joyal

This is a fun and insightful interview with Gary’s long time friend, Fred Joyal.

Running time: 57:02

In this interview Gary and Fred discuss; What Fred has learned from spending over $500 Million in advertising to encourage patients to go to the Dentist, Some great tips from Fred’s two books; Everything is Marketing and Becoming Remarkable, the concept of book club and how this is a great team building exercise, why expressing appreciation to your team members is so very powerful, how everything you do either increases or decreases case acceptance, the story of Fred participating in Richard Branson’s upcoming ‘Strive Challenge’ and throughout the interview Fred shares the amazing metaphor of ‘The Last Pistachio’ and how this concept can radically improve the patient experience in your practice! You will totally LOVE this conversation between Fred and Gary!

Links for ‘Let’s Ask David’ segment with Dr. David Hornbrook:
http://www.davidhornbrook.com

http://www.utahvalleydentallab.com

Link to Fred’s books:
http://www.goaskfred.net/Store/Buybook?promo=Enter%20promo%20code
Enter: TAKACS (all caps) in the promo code to get a Special Price on Fred’s Books at $10 each!

Contact information to book Fred as a speaker:
Call Kim Fuller at 310-215-6406

Breakthrough New Technology for your Office Phone System

with Brandon Rodman

You have likely heard Gary say that it is his opinion that the telephone is the single most important piece of equipment in the dental office. The reason for this is that the phone is the conduit through which most patients flow into your office.

Running time: 63:13

Frankly, telephone technology has not changed much over the last 30 years…..Until now! To discuss some breakthrough new telephone technology, Gary invited his friend Brandon Rodman as a guest on the Thriving Dentist Show. In this Show, Gary and Brandon discuss; Some good reasons why patient retention may be more important that getting more new patients, latest advances in office phone technology, how this technology provides the needed information in a timely manner, how text messaging is changing the way we interact with our patients, trends in communication in the dental profession and how technology can best be used to create a remarkable patient experience.

Information about Gary digital Course:
‘Busting Loose from Insurance Dependence’
http://ThrivingDentist.com/free

Links from ‘Top Clinical Tips’ with Dr. Lee Ann Brady:

Lee’s website:
http://www.leeannbrady.com

Restorative Nation website:
http://www.restorativenation.com

Links on how Lee uses Elmer’s Glue:
https://leeannbrady.com/restorative-dentistry/the-patients-crown-or-temp-is-out-after-hours

Brandon’s website:
http://www.getweave.com

Link for a Free Demo of Weave:
http://bit.ly/2ws22Tf

Information about Gary digital Course:
‘Busting Loose from Insurance Dependence’
http://ThrivingDentist.com/free

Sedation Dentistry as an Excellent Practice Builder

with Dr. Michael Silverman - Episode 313

The reality is that many patients experience fear or apprehension when it comes to visiting the Dentist. Recent studies reported that 49% of the adult population in the U.S. put off a visit to the Dentist because of fear and 22% of the adults in the U.S. won’t visit the Dentist at all because of fear.

Running time: 62:44 minutes

To help you successfully incorporate sedation dentistry into your practice Gary invited his friend Dr. Michael Silverman on the Thriving Dentist Show. In this interview, Gary and Michael discuss; The current State of the Sedation Union today, current ADA guidelines and state regulations governing sedation dentistry, the demand for sedation dentistry by patients, great tips for Dentists to make sedation part of their practice or a bigger part of their practice, training and safety measures, the concept of the IV sedation permit as your ‘forever permit’, support available from DOCS Education and Michael’s forecast for the future of sedation dentistry.

Michael’s website:
http://www.docseducation.com

Michael’s email address:
drmds@docseducation.com

Link to receive two month’s free membership to DOCS Education Membership: https://docseducation.com/cart
Enter Thriving in the coupon code to receive your two month’s free membership

Tips from Disney on Building a Practice where Patients Respond, Return & Refer

with Travis Frederickson

Regular listeners to the Thriving Dentist Show will remember when Gary had Travis Frederickson as a guest to discuss his book: The Patient Experience: 4 Lessons From Disney to Dentistry. As a result of that interview and the massive interest from our listeners, Gary & Travis just completed a two-day course at Disneyland titled; ‘Disney to Dentistry’.

Running Time: 59:01 minutes

This interview is a summary of the experiences Gary & Travis had teaching this course to Dentists & Team Members throughout the US & Canada. In this interview Gary & Travis discuss; The 3 ‘R’s that are the core of the Disney Experience; Respond, Return & Refer, why good enough is NOT good enough anymore, the culture of Disney and how that applies to dentistry, why ‘Excellence’ must be your standard, Disney ‘guestology’ tips that can be applied to dentistry and how to create a positive emotional experience for your patients. In the interview, Gary & Travis announce that due to the interest of our listeners they will be doing two Disney to Dentistry courses in 2018; March 2-3 in Orlando, FL and September 28-29 in Anaheim, CA. Consider this an invitation to come join us!

Link to the previous interview with Travis:
‘Lessons from Disney on Creating an Amazing Patient Experience’

Travis’ website:
C4PracticeServices.com

Travis’ email address:
Travis@C4PracticeServices.com

Link to the 2018 ‘Disney to Dentistry’ courses

If you would like more information about the 2018 ‘Disney to Dentistry’ courses please send an email to gary@takacslearningcenter.com and enter Disney in your email subject line

How to Convert New Callers into Appointments and Loyal Patients

with Ashley Latter

Your telephone is the single most important piece of equipment in your dental office because it is the conduit through which your patients flow into your practice!

Running Time: 63:40 minutes

In this Thriving Dentist Show, Gary interviews his friend Ashley Latter on how to convert callers into appointments and loyal patients. In this Show Gary and Ashley discuss; The concept of your reception team members as ‘Directors of First Impressions’, why many team members unconsciously act as ‘Sales Prevention Officers’ and how to avoid this situation, how to quickly develop rapport and relationship with callers, the four-step process that any team member who answers the phone must follow and throughout the interview Ashley shares great verbal skills for your business team members. This podcast interview is excellent content for your next Team Meeting!

Link to Ashley’s Books, both of these books are brilliant reading for your entire Team!: http://www.ashleylatter.com/books

Ashley’s website:
http://www.ashleylatter.com

 

Amplify Your Practice by Mastering Case Presentation

with Dr. Mark Montgomery and Dee Dee Reid

Mastering case presentation is such an important topic in a thriving practice. In this Thriving Dentist Show, Gary interviews his long-time friends Dr. Mark Montgomery and Dee Dee Reid on how to amplify your practice by mastering case presentation.

Running Time: 68:36 minutes

In this interview, Dee Dee, Mark and Gary discuss; how Mark and Dee Dee developed their passion for dentistry, the power of relationship-based treatment planning, how to guide patients to become interested in comprehensive care, the importance of non-judgmental communication and specific tips to make sure you are communicating without judgment, the power of agreements, how to help patients with values clarification, the concept of ‘simmering in the gap’, the importance of curiosity and the interview concludes with a cool discussion of the work that Mark and Dee Dee are doing to help Dentists and Team Members.

Mark and Dee Dee’s website
www.AmplifiedDynamics.com

Link to 4 minute ‘Amp Up My Practice Quiz’
www.amplifymypracticenow.com

Mark and Dee Dee’s email address:
AmpdUp@AmplifiedDynamics.com

 

Lessons from Disney on Creating an Amazing Patient Experience

with Travis Frederickson

Developing an amazing patient experience is an important element of creating a thriving dental practice. The sad reality is that most patient experiences in a dental office are mediocre at best.

Running Time: 69:13 minutes

In this Thriving Dentist Show Gary interviews his friend Travis Frederickson on the concept of using Disney as an example of how to create an amazing patient experience. Travis literally wrote the book on this subject when he wrote: The Patient Experience: 4 Lessons from Disney to Dentistry. In this interview Gary and Travis discuss: How the concept of Disney and Dentistry came together for Travis, the biggest take-away from the link between Disney and Dentistry, the concept of Vision and why this is so important in dentistry, the Disney approach to ‘Service Recovery’ and how to respond when things go wrong and other great tips from the Disney Institute. You will really enjoy Travis’ passion for Disney and Dentistry and the unique perspective that link can provide to your dental practice!

Travis’ website:
www.c4practiceservices.com

Travis’ email address:
travis@c4practiceservices.com

If you are interested in attending a course on Disney & Dentistry at Disneyland in Anaheim, CA in the fall of 2017 please send Gary an email to gary@takacslearningcenter.com with the Subject Line: Disney

 

How to Develop a Relationship-Driven Practice & Discover Joy in Dentistry

with Dr. Paul Henny

If you are a regular listener to the Thriving Dentist Show you likely know that Gary is a big advocate of a relationship-driven practice. Recently, Dr. Paul Henny visited Gary at LifeSmiles to brainstorm about the relationship-driven practice model and how to adapt these concepts to 2016 and beyond.

Running Time: 65:24 minutes

In this interview Paul and Gary discuss; Why the relationship-driven model is a pathway to joy and satisfaction for Dentists, the importance of developing a practice culture, elements of the LifeSmiles practice culture, what Leadership looks like in a relationship-driven practice, the concept of ‘Seek first to understand before trying to be understood’, why these concepts are more important than ever today given the changes in the dental profession and the interview concludes with a cool discussion about the community that Paul has created on Facebook (Bob Barkley Study Club) to share the concepts of the relationship-driven practice model. You’ll enjoy this interview and Paul’s passion for this style of practice.

Earlier interview with Paul: ‘Dr. Bob Barkley and Why He Matters More Than Ever Today’

Link to The Bob Barkley Study Club on Facebook (Public Group)

Paul’s email address: paul@paulhennydds.com