Proven Tips to to Achieve a High Performance Front Desk

with Missy Fryer and Mary Beth Bajornas - Episode 304

The business department (front desk) of your dental practice is an extremely important part of your success. The performance of your front desk team can quite literally make or break your practice.

Running Time: 60:20 minutes

In this Thriving Dentist Show interview, Gary invited his friends Missy Fryer and Mary Beth Bajornas to share proven tips to achieve a high performance front desk. Missy and Mary Beth have a massive amount of practical experience and they share their best tips in this interview. In this Show, Gary, Missy and Mary Beth discuss; The 3 most common challenges for front desk team members and how to overcome them, the importance of follow-up systems at the front desk, how to document every patient communication s that any team member can effectively follow up with patients, how to build value with your patients, a new patient ‘reservation’ system that will completely eliminate new patient cancellations and the interview concludes with a discussion of the Dental Office Survival Guide: 2018 Front Desk Edition that Missy and Mary Beth created to help dental offices Thrive. This is a Thriving Dentist Show you will want to share with your entire Team!

Missy and Mary Beth’s website:

To SAVE $200 on the Dental Office Survival Guide: 2018 Front Desk Edition type Thrive in the Coupon Code:

Virtual Admin Support for a Thriving Practice

with Mary Beth Bajornas

Dental PodcastOutsourcing has become a huge area of interest today in the business world. In this Thriving Dentist Show, Gary interviews his good friend Mary Beth Bajornas about virtual admin support services for the dental profession.



Running Time: 53:06 min

In this interview Gary and Mary Beth discuss why your phones should be answered by a live voice at least 40 hours per week, the sheer volume of calls you may be missing during business hours, how the best virtual admin services are seamless, how virtual admin support can fill your schedule, tips to reactivate hygiene patients who are slipping away and how to use virtual admin support services to accomplish the projects that can be difficult to complete in any dental practice. Mary Beth is an authority and pioneer in the world of virtual admin support services for dental offices and you will love her passion for this topic!

Mary Beth’s website:

Mary Beth’s email address:

Tips to Avoid Missed Opportunities

with Marybeth Bajornas

TDS Logo 600X600If you are a regular listener to the Thriving Dentist Show you know that Gary and I and our guests are bullish on dentistry and that we have a very positive perspective on the future of the dental profession. You would be hard pressed to find anyone more optimistic than Gary! However, it is important to recognize that these are indeed challenging times in our profession. A shaky economy, reduced insurance reimbursements, rising overhead, and increased taxes are just a partial list of issues that must be successfully navigated today. However, despite these challenges it is indeed possible to not only survive, but have a thriving practice today. Gary’s practice in Phoenix, Arizona is a case study in what it takes to thrive today. Gary has a Keynote Slide that he often uses in his courses that says, “If you only do what you have always done, your get what you always got.” Think about that for a moment, “If you only do what you have always done, you’ll get what you always got.” Our special guest today is Mary Beth Bajornas and is the founder of a company called Dental Support Specialties and she provides virtual administrative services for dental practices throughout the country. Welcome Mary Beth!

Running Time 51:50

Contact Mary Beth Bajornas

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