How to Uplevel Your Practice with Improved Patient Communication, Technology, Leadership & Analytics

with Josh Weiner

Gary has a number of Business Mentors in his life and today he has invited one of those Business Mentors, Josh Weiner, as a Guest on the Thriving Dentist Show to share his perspective on how to raise the level of performance in your dental practice via patient communication, technology, leadership and analytics.

Running time: 67:22

In this interview Gary and Josh discuss

  • the future of patient communication and where we are headed in the near future,
  • how two-way texting with your patients leads to greater efficiency and increased patient satisfaction,
  • how the concept of ‘meeting patients where they are’ applies to patient communication,
  • Josh’s perspective on the most important attributes of successful Teams,
  • specific ways to take underperforming Teams and bring them to the top of the leaderboard,
  • how to gain insight from your practice data,
  • how successful Dentists translate data and analytics into action,
  • the specific accomplishments that Josh is most proud of at SolutionReach,
  • how he effectively leads a Team of 538 people,
  • two books that Josh highly recommends
  • and why creating your practice culture is SO very important.

You’ll appreciate the depth of passion and experience that Josh provides in this interview!

Links for the ‘Let’s Ask David’ segment with Dr. David Hornbrook:

www.davidhornbrook.com

www.utahvalleydentallab.com

SolutionReach website: www.solutionreach.com

Four Perspectives on the Future of Private Practice Dentistry

with Debra Englehardt-Nash, Dr. Ross Nash and Dr. Roy Shelburne

Gary had an opportunity to interview three of his dear friends as a live interview on the Smiles at Sea Alaska Cruise. This is a fun and enlightening interview with Debra Nash, Dr. Ross Nash and Dr. Roy Shelburne.

  Running time: 56:48

The collective experience of this group (151 years!) is amazing and there are SO many great tips shared in this interview. In this Thriving Dentist Show, Gary, Debra, Ross and Roy discuss; Each person’s perspective on the future of Private Practice Dentistry, how to overcome setbacks in practice and in life, responsibility, the importance of investing in yourself and your practice, why the growth of corporate dentistry is good for private practice, the chairside attributes of being affable and humble, why the ‘middle market’ in dentistry is a dangerous place to be, practical tips to strengthen your practice TODAY, why taking more time with your new patients is a key to greater success, the power of Passion in your practice, Gratitude as a practice-builder, and we finish the interview with a conversation round of sharing meaningful information with our listeners. You are in for a real treat listening to the wisdom, passion and insights shared in this interview!

Links from ‘Top Clinical Tips’ with Dr. Lee Ann Brady:

Lee’s website:
http://www.leeannbrady.com

Restorative Nation website:
http://www.restorativenation.com

Links for Retraction Paste
https://restorativenation.com/top-eight/

Link to Smiles at Sea:
http://www.SmilesAtSea.com

Link to The Nash Institute:
http://www.thenashinstitute.com

A System to Successfully Reactivate Past Due Hygiene Patients

with Cory Pinegar

Every dental practice has the experience of patients that are overdue for their hygiene appointment. This is one of the most pressing practice management problems that Dentists face today.

Running time: 58:51

To present some practical solutions to this challenge, Gary invited his friend Cory Pinegar to discuss a great system to reactivate past due hygiene patients. Gary and Cory discuss; the true economic value of overdue hygiene patients, the staggering statistics of overdue hygiene patients in practices throughout the country, excellent verbal skills to use to successfully reactivate past due hygiene patients, the best time of the day to contact these patients, why effective communication is more than just the words you use, studies on the most effective method of reaching past due hygiene patients and throughout the interview Cory presents a proven system for reactivating past due hygiene patients.

Links from ‘Top Clinical Tips’ with Dr. Lee Ann Brady:

Lee’s website:
http://www.leeannbrady.com

Restorative Nation website:
http://www.restorativenation.com

Links for Cervitec Plus:

https://leeannbrady.com/dental-materials/perfect-ginigival-tissue-for-the-seat-appointment

https://leeannbrady.com/restorative-dentistry/decreasing-caries-risk

https://restorativenation.com/chlorhexidine-varnish/

Website for Cory Pinegar:
http://www.getcallforce.com

Information about Gary’s digital Course ‘Busting Loose from Insurance Dependence’ http://ThrivingDentist.com/free

Communication and Image Master Class; How to Help Your Patients Feel Good About Themselves in our Presence

with Janice Hurley

Image and Communication are so very important in a Thriving practice. Gary invited his friend Janice Hurley as a Guest on this Thriving Dentist Show to provide a communication and image Master Class with the focus on how to help your patients feel good about themselves in our presence. When your patients feel good about themselves in your presence all kinds of great things happen!

Running time: 60:39

In this Show Gary and Janice discuss; Neuro-Linguistic Programming (NLP) and the concept of mirroring and matching, how to be mindful of your voice tone and grammar, adapting communication styles to patients of difference generations, the ‘belly-button’ rule and why this is so important, the elements of charisma, how give genuine compliments to your patients and throughout the interview Janice shares amazing tips on on how to provide an experience that leaves your patients feeling delighted! Janice is known as ‘Dentistry’s Image Expert’ for very good reason and you will be thrilled with the information you learn in this episode!

Links from ‘Top Clinical Tips’ with Dr. Lee Ann Brady:

Lee’s website:
http://www.leeannbrady.com

Restorative Nation website:
http://www.restorativenation.com

Links for Perio Probes:
https://restorativenation.com/power-perio-diagnosis-treatment-planning/

Janice’s website:
http://www.janicehurley.com

Information about Gary’s digital Course ‘Busting Loose from Insurance Dependence’ http://ThrivingDentist.com/free

Breakthrough New Technology for your Office Phone System

with Brandon Rodman

You have likely heard Gary say that it is his opinion that the telephone is the single most important piece of equipment in the dental office. The reason for this is that the phone is the conduit through which most patients flow into your office.

Running time: 63:13

Frankly, telephone technology has not changed much over the last 30 years…..Until now! To discuss some breakthrough new telephone technology, Gary invited his friend Brandon Rodman as a guest on the Thriving Dentist Show. In this Show, Gary and Brandon discuss; Some good reasons why patient retention may be more important that getting more new patients, latest advances in office phone technology, how this technology provides the needed information in a timely manner, how text messaging is changing the way we interact with our patients, trends in communication in the dental profession and how technology can best be used to create a remarkable patient experience.

Information about Gary digital Course:
‘Busting Loose from Insurance Dependence’
http://ThrivingDentist.com/free

Links from ‘Top Clinical Tips’ with Dr. Lee Ann Brady:

Lee’s website:
http://www.leeannbrady.com

Restorative Nation website:
http://www.restorativenation.com

Links on how Lee uses Elmer’s Glue:
https://leeannbrady.com/restorative-dentistry/the-patients-crown-or-temp-is-out-after-hours

Brandon’s website:
http://www.getweave.com

Link for a Free Demo of Weave:
http://bit.ly/2ws22Tf

Information about Gary digital Course:
‘Busting Loose from Insurance Dependence’
http://ThrivingDentist.com/free

The Psychology of Marketing Part 2

with Naren Arulrajah

This Thriving Dentist Show interview is about the Psychology of Marketing Part 2. Robert Cialdini is recognized by many authorities to be an absolutely brilliant marketing mind!

Running time: 67:14

His book, Influence: The Psychology of Persuasion is a New York Times best seller and Fortune lists it as one of the ’75 Smartest Business Books’. Naren Arulrajah has adapted the concepts taught by Robert Cialdini to the dental profession. In this interview, Gary and Naren discuss; The fundamental principles of the Psychology of Marketing, why reciprocity is such a powerful concept, how to apply the idea of ‘first gift, then ask’ in your dental practice, how to use the concept of commitment to move patients toward decision, why scarcity is such a powerful motivator and how to use the concept of scarcity with integrity in your practice and throughout the interview Naren shares how to help your patients make great decision about their dental care by applying the ground breaking fundamentals of persuasion and pre-suasion as pioneered by Robert Cialdini. You will LOVE this interview and more importantly, you will love how this information serves your patients!

Links from ‘Top Clinical Tips’ with Dr. Lee Ann Brady:

Lee’s website:
http://www.leeannbrady.com

Restorative Nation website:
http://www.restorativenation.com

Teflon Plumber’s Tape

https://leeannbrady.com/dental-materials/blocking-out-undercuts-for-impressions

https://leeannbrady.com/restorative-dentistry/plumbers-tape-screw-access-holes

https://leeannbrady.com/esthetic-dentistry/plumbers-tape-the-matrix-you-get-at-the-hardware-store

https://restorativenation.com/top-eight/

Naren Arulrajah

Link to our first interview, ‘The Psychology of Marketing’
http://bit.ly/PsychologyOfMarketing

Naren’s website:
http://www.ekwa.com

Naren’s email address:
naren@ekwa.com

Naren’s Cell Phone number:
647-824-3893

How to Lead with Impact

with Manley Feinberg - Episode 315

Gary gets the opportunity to meet many speakers at Conferences where he is speaking throughout the year. This past year Gary met Manley Feinberg, the Keynote Speaker for the Speaking Consulting Network Conference.

Running time: 74:24 minutes

Manly is Speaker, Business Leader, Author and world-class Mountain Climber. He uses his experiences as a climber to provide leadership lessons. Manley’s presentation at SCN was absolutely amazing and Gary knew that the listeners to the Thriving Dentist Show would benefit greatly from Manley’s lessons on how to lead with impact! In this Show Gary and Manley discuss: The content in Manley’s best selling book; Reach Your Next Summit! 9 Vertical Lessons for Leading with Impact, how to decide if your project is worth it, how to convert insight into action, the powerful concept of how visibility drives velocity, why you need a group of people to connect with on a regular basis, why it is so important to surround yourself with incredible partners and things to think about when leaving your legacy. You will thoroughly enjoy this interview and the stories and lessons provided by Manley!

Manley’s website:
http://www.verticallessons.com

Amazon Link for Manley’s Book;
Reaching Your Next Summit! 9 Vertical Lessons for Leading with Impact https://www.amazon.com/dp/1941870686/

Link to connect with Manley on LinkedIn
https://www.linkedin.com/in/manleyf/

How to Embrace a Culture of Celebration in your Dental Practice!

with Theresa Narantic - Episode 308

Let’s face it, as much as we all love the dental profession the truth is many people do not look at a visit to the Dentist as one of their favorite things!

Running Time: 57:11 minutes

In this Thriving Dentist Show Gary invited his friend Theresa Narantic to share some information that will help present a more favorable image of dentistry in the eyes and mind of the public. In this Show, Gary and Theresa discuss; Why it is so important to celebrate in your dental practice and how building a culture of celebration contributes to a thriving practice, why we all need to eliminate the word ‘can’t’ from our vocabulary, how embracing a can do perspective in your practice can make a massive difference, how celebrating in the dental practice can help your team members learn to love their work, how celebration in your dental practice can help you develop deeper connections to your community and throughout the interview Theresa shares some great examples of how you can embrace celebrations throughout the year in your dental practice including some unexpected dates and examples that are worthy of celebration. Patients love a dental practice that embraces celebration, joy, appreciation and gratitude!

Theresa’s website:
http://www.speaker.dental

Link to Gary and Travis Frederickson’s Disney to Dentistry courses: https://c4practiceservices.mykajabi.com/p/from-disney-to-dentistry

How to Convert New Callers into Appointments and Loyal Patients

with Ashley Latter

Your telephone is the single most important piece of equipment in your dental office because it is the conduit through which your patients flow into your practice!

Running Time: 63:40 minutes

In this Thriving Dentist Show, Gary interviews his friend Ashley Latter on how to convert callers into appointments and loyal patients. In this Show Gary and Ashley discuss; The concept of your reception team members as ‘Directors of First Impressions’, why many team members unconsciously act as ‘Sales Prevention Officers’ and how to avoid this situation, how to quickly develop rapport and relationship with callers, the four-step process that any team member who answers the phone must follow and throughout the interview Ashley shares great verbal skills for your business team members. This podcast interview is excellent content for your next Team Meeting!

Link to Ashley’s Books, both of these books are brilliant reading for your entire Team!: http://www.ashleylatter.com/books

Ashley’s website:
http://www.ashleylatter.com

 

Pathways to Creating Positive Change in Your Practice

with Mary Osborne

Creating change in your practice is a subject that every one of our listeners will face at different times in your career. To help you create positive change in your practice Gary invited his friend Mary Obsorne on the Thriving Dentist Show.

Running Time: 57:36 minutes

In this Show Gary and Mary discuss; How to create positive change with your patients and help them take a greater interest in ideal care, a wonderful story about how to get ‘in synch’ with your patients, why slowing down can be a solution to becoming significantly more productive, the power of ‘staying in the question’ with your patients, some great questions to ask your patients and how these questions will provide you with insights on your patients, the important distinction between cooperation and collaboration and the interview concludes with a powerful conversation about tips to help your team members embrace change in your practice. Mary is an incredible resource and you will truly appreciate her genuine desire to help you better serve your patients!

Mary’s website:
http://www.maryosborne.com

Link to the upcoming workshop titled:
‘Step by Step: Practical Strategies to help you get the Most out of your Practice’
with Mary Osborne and Lee Ann Brady DDS
http://www.maryosborne.com/workshops/step-by-step/