FREE Online CE: Practice Growth Summit (The World’s Largest Online Practice Growth Event) hosted by Weave

If you are a regular listener to the Thriving Dentist Show, you know that Gary is passionate about technology and Continuing Education. In this Thriving Dentist Show, Gary interviews three executives at Weave about their upcoming online CE Event called Practice Growth Summit.

Jake Goeckeritz Weave

This Summit is the world’s largest online practice growth Event and is an amazing way for you to earn free CE Credits from the comfort of your home or office! In addition to discussing this upcoming Summit, Gary and Marty Smuin, Jake Goeckeritz, and Mike Buckner talk about the latest trends in Patient Communication and how to use these trends to grow your practice through better communication with your patients.

In this Show, Gary, Marty, Jake and Mike discuss; The upcoming Practice Growth Summit including some of the amazing speakers including former Navy SEAL Team Leader John Choate on the four principles of optimal teamwork derived from 60 years of no-fail operations, Dr. Lou Graham on Today’s Initial Exam; Let Me Show You How to Stand Out, Dr. Hazel Glasper on The Gift of Gab: Communicating, Connecting and Nurturing the Doctor/Patient Relationship, why your office telephone is the single more important piece of equipment in your office, how to use your patient communication platform to develop a stronger relationship driven practice, why you need to be recording your office phone calls and a simple (HIIPA compliant) method of recording practice phone calls, new patient payment solutions that can be seamlessly incorporated into your patient communication system, how to avoid ‘missing’ incoming calls from potential new patients and a 21st Century way to provide a ‘we care’ communication with patients. 

Link to the Practice Growth Summit: 

Link for a FREE Weave Demo:

Lessons From a Dental Company Celebrating 100 Years in Business with Ann Steinbock

According to US Census Data, less than one-half of one percent of businesses stay in business for 100 years! Very few Dental Companies can claim a 100 year History! Whip Mix is one of these elite Companies.

In this interview, Gary invited his friend Ann Steinbock, Whip Mix VP Marketing and Sales to share lessons on how they have successfully built a company to last. If you think Whip Mix is a gypsum model company you will be absolutely amazed at how they have evolved to be highly progressive and highly digital.

Ann Steinbock

In this Show, Gary and Ann discuss;

  • How Prohibition inadvertently played a role is the starting of Whip Mix in 1919,
  • the role of articulators and occlusion in the Whip Mix product mix,
  • courses available from Whip Mix on digital dentures,
  • the coming evolution (and revolution!) in digital printing in dentistry,
  • 5 specific Leadership Lessons Ann has applied in learning how to lead a company with over 170 employees
  • (Listening, Make it their idea, Cross-Training, Transparency and Communication).

Ann is from the state of Kentucky and one of the things Kentucky is rightfully proud of is their tradition of distilling fine Bourbon Whiskey.

Ann concludes the interview with a discussion of Kentucky Bourbon and an invitation for you to visit Whip Mix and enjoy a sip of fine Kentucky Bourbon!

Link to the Less Insurance Dependence Podcast:

Ann’s Website:

Ann’s email address:

Below are two pdf documents about Whip Mix and their 100 Year History:



It’s Not in the Knowing, It’s in the Doing’ with Dr. Mike Fling

Thriving Dentists have a common denominator in that they are lifelong learners and constantly improving their clinical, business and behavioral skills. However, for many people there is a gap between ‘knowing’ and ‘doing’.

We often know what to do but somehow stop short of applying our knowledge. This podcast interview with my friend, Dr. Mike Fling is all about closing the gap between knowing and doing.

Mike Fling DDS

In this Show, Mike and I discuss;

  • Mike’s experience as an Instructor at the Pankey Institute,
  • how Mike’s training as a Lab Technician has helped him become a more proficient Dentist,
  • how to improve your communication with your Lab to get better results,
  • Mike’s book; 32 Laps: Tipping Points that Motivate Change and Identify Meaning in Your Life and Your Business,
  • the importance of Fearless Clarity for exceptional Dentists,
  • why Faking It is very appropriate at times,
  • why you need to objectively look at your behaviors and work on continuous improvement through connecting with great Mentors,
  • be mindful of the ‘don’t be fooled’ dynamic,
  • know your work and know your patient,
  • and the importance of giving and receiving.

There is SO much useful information in this interview that you will want to listen to it multiple times!

Link to the Less Insurance Dependence Podcast:

Mike’s website:

Mike’s email address:

Mike’s Book: 32 Laps: Tipping Points that Motivate Change and Identify Meaning in Your Business and Your Life

To Get the book at cost, please call Mike’s office and Kinsey will send it to you: 405-848-6743

Website for the Pankey Institute:

Life After I Sold My Practice to a DSO (and Kept Working There!) with Dr. Nezar Kassem

Earlier this year, Gary interviewed his friend Dr. Nezar Kassem about his decision to sell his practice at mid-career to a DSO.

During that interview, Gary asked Nezar’s permission to circle back later this year for a follow up interview with Nezar to share this post sale experiences. This is that follow up interview.

Nazar Kassem DDS

In this Show, Gary and Nezar discuss;

  • Nezar’s new 10-operatory office,
  • his experience working with Apex Design Build in designing and building his new office,
  • how selling his practice to a DSO has helped Nezar achieve a better work/life balance,
  • Nezar’s experience as an employee Dentist of Elite Dental Partners,
  • future growth plans for his practice,
  • whether Nezar’s experience of selling his practice to a DSO met his expectations,
  • how HR decisions are now made in Nezar’s practice,
  • why Nezar chose Elite Dental Partners and his satisfaction with that decision.

Nezar shares very useful information here that might apply now or at some point in the future in your situation. Wonderful to hear Nezar sharing candid information with the goal of helping his colleagues!

First interview with Nezar: ‘Why I Decided (as a mid-career Dentist) to Sell my Practice to a DSO with Dr. Nezar Kassem’

Interview with Apex Design Build Executive, Bruce Johnstone; ‘Everything to Consider When Building Your Ideal Office with Bruce Johnstone’ 

Elite Dental Partners:

Nezar’s email address:

Link to the iLoveDentistry Facebook Group:

NOTE: This is a Closed Group, however click request to join and let us know that heard about this Group from the Thriving Dentist Show Podcast and you’ll be admitted!

How to Become a Transformational Leader to achieve the Practice of Your Dreams with Dr. Mac McDonald

Leadership is such an important element of a Thriving dental Practice.

In this Thriving Dentist Show Gary invited his friend, Dr. Mac McDonald to share his wisdom and thoughts on how Dentists can become Transformational Leaders.

Dr. Mac McDonald

In this Show, Gary and Mad discuss;

  • The fact that Leadership can be learned and developed,
  • the importance of Leadership in an exceptional practice,
  • the difference between Leadership and Management and the role of each,
  • why Dentists can feel like a prisoner in their own practice and how to break free from this situation,
  • the importance of objective feedback for your own Leadership Development,
  • the Leaders role in developing the culture of the practice,
  • how to align your goals of purpose and profit,
  • next steps you can take to develop your Leadership
  • and throughout the interview Mac shares his wisdom and encouragement for you to develop your Leadership skills so that you can have a practice that everyone is happy to be part of; you, your Team and your patients!

Link to the iLoveDentistry Facebook Group:

NOTE: This is a Closed Group, however click request to join and let us know that heard about this Group from the Thriving Dentist Show Podcast and you’ll be admitted!

Mac’s website:

Mac’s email address:

Pankey Institute Website:

Courageous Conversations with Katherine Eitel Belt

Communication is such an important topic! Our Guest on this Thriving Dentist Show is Katherine Eitel Belt and she is a master at teaching effective communication.

In this particular Show, Katherine shares strategies and tips for how to have Courageous Conversations. It is fair to say that the content of this interview is an absolute Game Changer and you will be able to use this information in your professional life and also in your personal life as well.

Katherine Eitel Belt

In this interview Gary and Katherine discuss;

  • The value in unscripted communication,
  • when scripting can be used effectively,
  • how to enhance your authenticity in your communication,
  • three specific lanes of communication skills (patient-facing, team-facing and audience-facing) and how to adapt your communication to these lanes,
  • the importance of developing your skills in the area of courageous conversations,
  • the concept of courageous conversations as the core competency of emotional intelligence,
  • Katherine’s Four-Point (G.E.C.O.) courageous conversation check list,
  • two rules of engagement
  • and Katherine’s A.R.C.H. Formula.

On a very personal note, Katherine shares her own experience with a courageous conversation that likely saved her son’s life. The information that Katherine shares in this interview will make a massive difference in your life and in the lives of those you Love!

Link to the Thriving Dentist Show interview about the opioid crisis in dentistry with Leslie Fang M.D.

Katherine’s website:

Link to Lionspeak on Facebook:

Link to Katherine’s ‘Leaders of the Pride’ Workshops: 

NOTE: Use Promo Code 19LOP100 to receive a $100 savings on these workshops!

Courageous Conversations Support Sheet

Link to the iLoveDentistry Facebook Group:

NOTE: This is a Closed Group, however click request to join and let us know that heard about this Group from the Thriving Dentist Show Podcast and you’ll be admitted!

Everything to Consider When Building Your Ideal Office with Bruce Johnstone

It is likely that as some point in your career you will build your ideal office. Gary did so in 2011 and he credits the new office as an important element in his practice success.

In this Thriving Dentist Show, Gary invited his friend Bruce Johnstone to discuss all the details to consider when building your ideal new office.

Bruce Johnstone

In this Show, Gary and Bruce discuss;

  • the different professionals to assemble on your project Team,
  • The concept of a fully integrated design and construction Team,
  • the role of each specialist (real estate, design, construction, dental equipment) on your project Team,
  • how to ensure that you maintain consistency of your brand as you build your new office,
  • common mistakes that Bruce has seen and how to avoid these mistakes,
  • how to accomplish the build of your new office on time and on budget,
  • considerations on owning your office real estate vs leasing, when leasing makes sense,
  • success stories on Dentists who have built a new office and had a great experience doing so
  • and some tips that Bruce has learned as a part of a 4th Generation Family Company that specializes in building dental offices.

This episode will prove very useful whether you are building your new office soon or will do so at some point in your career.

Bruce’s website:

Bruce’s email address:

Bruce’s Phone Number: 847-660-3074

Case Conversations that Make it Easy for Patients to Say Yes with Paul Homoly DDS

Developing the skills to help guide your patients to accept ideal treatment is a necessary skill set in a thriving practice.

In this Thriving Dentist Show, Gary invited his friend Dr. Paul Homoly to share some insights and tips that will help you continually improve your case presentation skills.

Paul Homoly DDS

In this Show, Gary and Paul discuss;

  • Why Paul likes to refer the process as ‘Case Conversation’ rather than ‘Case Presentation’,
  • why patient education is overrated and should NOT be your goal in case conversations,
  • why patients need to know more about you rather than the dentistry you are presenting,
  • the proper role of patient education in the process,
  • the concept of ’Standard of Caring’ and how to apply this in your practice,
  • how to apply the concept of influence in your case conversations,
  • a 4-step system to make it easy for patient to say yes to your ideal treatment recommendations,
  • the 4 ‘Chiefs’ and the one question you should ask every patient when discussing their treatment recommendations.

This information that Paul shares in this interview will make a massive difference in your practice!

Paul’s website:

Paul’s email address:

Link to Paul’s Online Course: ‘Making it Easy for Patients to Say Yes’

The Latest Advances in Adult Orthodontics with Dr. Mike DiTolla

There are many cool advances in the world of adult orthodontics in a general practice.

Gary invited his friend Dr. Mike DiTolla as a guest on the Thriving Dentist Show to share these advances with our listeners.

Dr. Michael DiTolla

In this Show, Mike and Gary discuss;

  • How adult orthodontics can be an excellent addition to a general practice,
  • how orthodontic treatment can be combined with very conservative veneers to create truly beautiful smiles,
  • cool developments with aligners,
  • the latest concepts in mixed appliance therapy,
  • the application for mixed appliance therapy,
  • digital treatment planning,
  • the disturbing trend of DIY (Do It Yourself) orthodontics for the public,
  • the good news behind the DIY orthodontics trend (Yes, there IS good news in this trend!),
  • the best verbal skills to present orthodontic treatment to your patients
  • and a fun discussion of the some the cool things happening with progressive dental labs today.

If you are not already providing adult orthodontic treatment in your general practice, this interview with Mike will encourage you to consider how adult orthodontics could be an excellent addition to your practice.

Six Month Smiles Website:

Dental Lab Resource:

How LifeSmiles Attracts 65 Quality New Patients Every Month via Digital Marketing with Naren Arulrajah

New patient flow is critically important for a successful dental practice.

In this Thriving Dentist Show, Gary invited his friend Naren Arulrajah to explain the digital marketing plan and activities that Gary uses in his LifeSmiles practice to attract 65 new patient every month.

Naren Arulrajah

Naren is the Founder and CEO of EKWA Marketing the digital marketing agency that provides marketing support for LifeSmiles. In this Show, Gary and Naren discuss; specific Google Analytics data for LifeSmiles including how LifeSmiles showed up 96,289 times in Google search results in a single month for 172 specific keywords, a very effective definition of successful marketing, the SEO strategy for LifeSmiles including how LifeSmiles is consistently listed in Google Maps, the 6 fundamental principles of marketing as taught by Robert Cialdini and how EKWA had adapted these principles for LifeSmiles, how the LifeSmiles ‘story’ is integrated in their marketing plan, the ‘About the Doctor’ page for LifeSmiles, the VIP Team within EKWA that supports LifeSmiles and the specific marketing budget for LifeSmiles. You will enjoy the copious details provided in this episode!

Links for ‘Top Clinical Tips; with Dr. Lee Ann Brady:

Lee’s website:

Restorative Nation Website:

The Pankey Institute Website: 

Link to the iLoveDentistry Facebook Group:

NOTE: This is a Closed Group, however click request to join and let us know that heard about this Group from the Thriving Dentist Show Podcast and you’ll be admitted!

Link to receive a copy of the webinar replay titled ‘How LifeSmiles Attracts 65 New Patient Every Month via Digital Marketing: 

Link to receive a Free Marketing Strategy Meeting ($900 Value) text THRIVINGMARKETING to 44222

You can also schedule your Free Marketing Strategy Meeting by using the following online scheduling link: