Developing an amazing patient experience is an important element of creating a thriving dental practice. The sad reality is that most patient experiences in a dental office are mediocre at best.
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Running Time: 69:13 minutes
In this Thriving Dentist Show Gary interviews his friend Travis Frederickson on the concept of using Disney as an example of how to create an amazing patient experience. Travis literally wrote the book on this subject when he wrote: The Patient Experience: 4 Lessons from Disney to Dentistry. In this interview Gary and Travis discuss: How the concept of Disney and Dentistry came together for Travis, the biggest take-away from the link between Disney and Dentistry, the concept of Vision and why this is so important in dentistry, the Disney approach to ‘Service Recovery’ and how to respond when things go wrong and other great tips from the Disney Institute. You will really enjoy Travis’ passion for Disney and Dentistry and the unique perspective that link can provide to your dental practice!
Travis’ website:
www.c4practiceservices.com
Travis’ email address:
travis@c4practiceservices.com
If you are interested in attending a course on Disney & Dentistry at Disneyland in Anaheim, CA in the fall of 2017 please send Gary an email to gary@takacslearningcenter.com with the Subject Line: Disney
Gary Takacs
Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe. As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.
More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!