Tips from Disney on Building a Practice where Patients Respond, Return & Refer

with Travis Frederickson

Regular listeners to the Thriving Dentist Show will remember when Gary had Travis Frederickson as a guest to discuss his book: The Patient Experience: 4 Lessons From Disney to Dentistry. As a result of that interview and the massive interest from our listeners, Gary & Travis just completed a two-day course at Disneyland titled; ‘Disney to Dentistry’.

Running Time: 59:01 minutes

This interview is a summary of the experiences Gary & Travis had teaching this course to Dentists & Team Members throughout the US & Canada. In this interview Gary & Travis discuss; The 3 ‘R’s that are the core of the Disney Experience; Respond, Return & Refer, why good enough is NOT good enough anymore, the culture of Disney and how that applies to dentistry, why ‘Excellence’ must be your standard, Disney ‘guestology’ tips that can be applied to dentistry and how to create a positive emotional experience for your patients. In the interview, Gary & Travis announce that due to the interest of our listeners they will be doing two Disney to Dentistry courses in 2018; March 2-3 in Orlando, FL and September 28-29 in Anaheim, CA. Consider this an invitation to come join us!

Link to the previous interview with Travis:
‘Lessons from Disney on Creating an Amazing Patient Experience’

Travis’ website:
C4PracticeServices.com

Travis’ email address:
Travis@C4PracticeServices.com

Link to the 2018 ‘Disney to Dentistry’ courses

If you would like more information about the 2018 ‘Disney to Dentistry’ courses please send an email to gary@takacslearningcenter.com and enter Disney in your email subject line

How to Convert New Callers into Appointments and Loyal Patients

with Ashley Latter

Your telephone is the single most important piece of equipment in your dental office because it is the conduit through which your patients flow into your practice!

Running Time: 63:40 minutes

In this Thriving Dentist Show, Gary interviews his friend Ashley Latter on how to convert callers into appointments and loyal patients. In this Show Gary and Ashley discuss; The concept of your reception team members as ‘Directors of First Impressions’, why many team members unconsciously act as ‘Sales Prevention Officers’ and how to avoid this situation, how to quickly develop rapport and relationship with callers, the four-step process that any team member who answers the phone must follow and throughout the interview Ashley shares great verbal skills for your business team members. This podcast interview is excellent content for your next Team Meeting!

Link to Ashley’s Books, both of these books are brilliant reading for your entire Team!: http://www.ashleylatter.com/books

Ashley’s website:
http://www.ashleylatter.com

 

How One Dentist Became Passionate About Lifesaving Dentistry

with Hazel Glasper DDS

Dentistry is truly an amazing profession where you have the ability to change people’s lives every day. Not only do you have the ability to change lives with your knowledge, but you also have the ability to SAVE lives!

Running Time: 54:04 minutes

In this Thriving Dentist Show, Gary invited his friend Dr. Hazel Glasper to talk about lifesaving dentistry. Hazel was the recent winner of the Spotlight on Speaking competition at the Speaking/Consulting Network Conference. Gary was a judge in this competition as was so impressed with Hazel’s presentation that he wanted to bring her on as a guest on the podcast. In this interview Gary and Hazel discuss; The very personal story that caused Hazel to become passionate about the oral/systemic connection, how to get started with making the oral/systemic link a strong part of your practice, specific tips for the Dentist and Team Members to help patients value high quality dentistry and the interview concludes with a powerful discussion about Hazel’s ‘Teach Me Dental’ Movement where she is helping the public redefine their understanding of oral health. You will be moved by Hazel’s story and her passion to save lives will inspire you!

Hazel’s website:
drglasper.com

Hazel’s email address:
drglasper@gmail.com

 

Amplify Your Practice by Mastering Case Presentation

with Dr. Mark Montgomery and Dee Dee Reid

Mastering case presentation is such an important topic in a thriving practice. In this Thriving Dentist Show, Gary interviews his long-time friends Dr. Mark Montgomery and Dee Dee Reid on how to amplify your practice by mastering case presentation.

Running Time: 68:36 minutes

In this interview, Dee Dee, Mark and Gary discuss; how Mark and Dee Dee developed their passion for dentistry, the power of relationship-based treatment planning, how to guide patients to become interested in comprehensive care, the importance of non-judgmental communication and specific tips to make sure you are communicating without judgment, the power of agreements, how to help patients with values clarification, the concept of ‘simmering in the gap’, the importance of curiosity and the interview concludes with a cool discussion of the work that Mark and Dee Dee are doing to help Dentists and Team Members.

Mark and Dee Dee’s website
www.AmplifiedDynamics.com

Link to 4 minute ‘Amp Up My Practice Quiz’
www.amplifymypracticenow.com

Mark and Dee Dee’s email address:
AmpdUp@AmplifiedDynamics.com

 

How to Develop a Relationship-Driven Practice & Discover Joy in Dentistry

with Dr. Paul Henny

If you are a regular listener to the Thriving Dentist Show you likely know that Gary is a big advocate of a relationship-driven practice. Recently, Dr. Paul Henny visited Gary at LifeSmiles to brainstorm about the relationship-driven practice model and how to adapt these concepts to 2016 and beyond.

Running Time: 65:24 minutes

In this interview Paul and Gary discuss; Why the relationship-driven model is a pathway to joy and satisfaction for Dentists, the importance of developing a practice culture, elements of the LifeSmiles practice culture, what Leadership looks like in a relationship-driven practice, the concept of ‘Seek first to understand before trying to be understood’, why these concepts are more important than ever today given the changes in the dental profession and the interview concludes with a cool discussion about the community that Paul has created on Facebook (Bob Barkley Study Club) to share the concepts of the relationship-driven practice model. You’ll enjoy this interview and Paul’s passion for this style of practice.

Earlier interview with Paul: ‘Dr. Bob Barkley and Why He Matters More Than Ever Today’

Link to The Bob Barkley Study Club on Facebook (Public Group)

Paul’s email address: paul@paulhennydds.com

Dr. Bob Barkley and Why He Matters More Than Ever Today

with Dr. Paul Henny

Dr. Bob Barkley was a pioneer in the Dental Profession! He was considered by many to be a leader in the world of prevention and he was passionate about developing the Dentist-Patient relationship built on trust and understanding. Although Dr. Barkley is no longer with us, his concepts are more relevant than ever today.

 

Running Time: 66:01 minutes

In this Thriving Dentist Show, Gary interviews his friend Dr. Paul Henny on the legacy created by Dr. Barkley and the merits of developing a practice around the concept of ‘Relationship-Based Health-Centered Dentistry’. In this thought provoking interview Gary and Paul discuss; the story of Dr. Bob Barkley and why his work is more relevant than ever today, how Paul was introduced to the work of Dr. Barkley and why it had such a profound influence on him, specific take-away points our listeners can apply from the work of Dr. Barkley, the concepts of co-discovery and co-diagnosis and the Bob Barkley Study Club. You will be thrilled to be introduced to the work of Dr. Barkley by Paul and you will find this information extremely relevant today!

Paul’s email address: paul@paulhennydds.com

The Bob Barkley Study Club on Facebook:
facebook.com/bobbarkley.studyclub

The Relationship-Driven Practice

with Dee Dee Reid

If you have been a regular listener of the Thriving Dentist Show, you have likely heard Gary speak about the benefits of a relationship-driven practice. In this episode, Gary interviews his friend Dee Dee Reid about the relationship-driven practice and specific steps you can take to develop a relationship-driven practice.

 

Running Time: 51:28 min

 

Gary and Dee Dee discuss four questions to ask all patients, why Dee Dee is so motivated to help patients take a greater interest in their oral health, the 5 C’s that must be in place to have a relationship-driven practice, the role of leadership, how digital photos for patient education can accelerate the process, why it is so important to slow things down and really listen to your patients and the role of a Patient Care Coordinator in helping more patients accept ideal care. You will absolutely LOVE Dee Dee’s passion for helping patients have ideal oral health and the smile of their dreams!

Dee Dee’s email address: D2coachingandconsulting@gmail.com

Green Dentists are Thriving Dentists

with Dr. Fred Pockrass

Dental PodcastThis Thriving Dentist Show is all about the benefits of green dentistry and why green Dentists are Thriving Dentists. The special guest is Dr. Fred Pockrass, the Dentists who created the very first green dental practice in 2003 and the co-founder of the Eco Dentistry Association.

 

Running Time: 48:27 min

In this inspiring interview Gary and Fred talk about the midst shift of dentistry as a relationship business rather than a tooth business. They also discuss what motivated Fred to create the world’s first green dental practice, what the Eco Dentistry Association is and why Fred co-founded this amazing Association, how Dentists can participate in Earth Month with some simple and easy ways to be greener. Gary and Fred also discuss the international certification for green dental offices and the upcoming second annual Green Dentistry Conference on October 17 & 18 at the Sundance Resort in Utah. You’ll enjoy this podcast!

Link for the Second Annual Green Dental Conference, October 17 & 18, Sundance Resort http://www.ecodentistry.org/?eventdetails

Eco Dentistry Association website: www.ecodentistry.org

Fred’s email address: fredpockrass@ecodentistry.org

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