In this inspiring interview Gary and Kiera discuss; Why it is important for office managers to have a community of colleagues where they can connect with other brilliant office managers, the most common problems that office managers face on a daily basis, how Kiera (as an office manager) grew a practice from 500K to 2.4M in 9 months, insurance tips to help you better serve your patients, why pre-determinations (Kiera calls them pre-denials!) are a trick by the insurance company to reduce the incident of treatment for patients, positive expectations for your office manager, how your office manager can help you reduce practice overhead, leadership tips for office managers and how Dentists can best support their office managers. You will love Kiera’s knowledge, experience and passion!
In this Show, Gary interviews his friend Heather Colicchio on the topic of Dental Office Managers in 2015 and beyond. Heather is the founder of AADOM (American Association of Dental Office Managers) and is a real Champion of dental office managers and administrative team members. In this interview Gary and Heather discuss how and why Heather created AADOM, the biggest challenge facing office managers today, great tips for office managers to excel at their job and the upcoming 2015 AADOM Conference. You will LOVE Heather’s passion for helping dental office managers and administrative team members thrive and her commitment to provide a community that meets the specific needs of the dental office manager.
In this Show, Gary interviews his friend Kim McQueen and they discuss the evolving role of the Office Manager in a Thriving practice. In addition to owning a consulting firm, Kim is also the Executive Director of AADOM (American Association of Dental Office Managers) providing her an excellent perspective on the role of an Office Manager. In this interview, Gary and Kim discuss; how the role of Office Manager has changed in the past 5 years, how the Dentist’s perspective on the role of Office Manager is changing, priorities for an Office Manager, great advice for hiring an Office Manager and how AADOM can be a great resource for you. You will LOVE this interview!
The concept of ‘Tribes’ is something that the renowned thought leader Seth Godin has written about extensively. His concept of tribes is that it is human nature to want to be part of a community of people who share common goals and values. People who are part of the dental profession are no different. Dentists have long had the opportunity to be members in various associations and societies that promote education and fellowship within the profession. The great news is that the American Association of Dental Office Managers (AADOM) is a tribe geared specifically for office managers and business team members. This awesome group was created to provide a forum where office managers can learn and connect with the leaders in the dental profession. Today we are were very fortunate to have Lorie Streeter, the Senior Vice President of AADOM as a special guest on the Thriving Dentist Show.
The role of an office manager in a thriving practice is absolutely critical. Lorie’s dental career spans over 22 years now, 12 of which were spent as an office manager. Lorie understands the unique demands of the office manager position and perhaps most importantly she understands how the office manager can help a dental practice achieve its full potential. Lorie’s role as Senior VP of AADOM is to seek out resources and companies willing to invest in your future and also to create unique education opportunities for AADOM members.