In this Thriving Dentist Show interview, Gary invited his friends Missy Fryer and Mary Beth Bajornas to share proven tips to achieve a high performance front desk. Missy and Mary Beth have a massive amount of practical experience and they share their best tips in this interview. In this Show, Gary, Missy and Mary Beth discuss; The 3 most common challenges for front desk team members and how to overcome them, the importance of follow-up systems at the front desk, how to document every patient communication s that any team member can effectively follow up with patients, how to build value with your patients, a new patient ‘reservation’ system that will completely eliminate new patient cancellations and the interview concludes with a discussion of the Dental Office Survival Guide: 2018 Front Desk Edition that Missy and Mary Beth created to help dental offices Thrive. This is a Thriving Dentist Show you will want to share with your entire Team!
In this Thriving Dentist Show, Gary interviews his friend Ashley Latter on how to convert callers into appointments and loyal patients. In this Show Gary and Ashley discuss; The concept of your reception team members as ‘Directors of First Impressions’, why many team members unconsciously act as ‘Sales Prevention Officers’ and how to avoid this situation, how to quickly develop rapport and relationship with callers, the four-step process that any team member who answers the phone must follow and throughout the interview Ashley shares great verbal skills for your business team members. This podcast interview is excellent content for your next Team Meeting!
In this interview, Gary and Laura discuss; the most important systems to have in place at the front desk, how to get started if you currently have no systems in place, how Laura developed a fee-for-service practice in the highly competitive area of San Diego, CA, the role that systems played in successfully developing a fee-for-service practice and specific steps that you can take today to reduce insurance dependency. Laura is passionate about helping Dentists and Team Members embrace systems in their practice and you’ll love way these systems lead to a thriving practice.
She has over 25 years of experience in the dental profession and is passionate about helping Dentists create a schedule that is both full and productive. In this interview, Gary and Heidi discuss; Some great tips to help patients accept your treatment plans, specific strategies to increase production on tomorrow’s schedule, marketing tips to get more new patients and strategies to keep them, how to avoid re-judging your patients and some great verbal skills to use to guide your patients to accept ideal care! You’ll love Heidi’s experience and passion.
Getting patients to keep their appointments is a big issue in many dental offices today. In this Thriving Dentist Show Gary interviews his friend Missy Fryer to provide solutions that will radically improve patient attendance in your practice.
Missy has tested these solutions in her practice in Northeast Ohio with amazing results and duplicated these results in practices all over the country. In this interview, Gary and Missy discuss; how to specifically measure patient attendance in three categories of appointments, some reasons why patients cancel or no-show for appointments, how to change the culture of you practice to help patients place greater value on their appointments and specific steps to radically reduce cancellations and no shows. You will LOVE Missy’s real world experience and her practical solutions to increase patient attendance.
In this Show, Gary interviews his friend Heather Colicchio on the topic of Dental Office Managers in 2015 and beyond. Heather is the founder of AADOM (American Association of Dental Office Managers) and is a real Champion of dental office managers and administrative team members. In this interview Gary and Heather discuss how and why Heather created AADOM, the biggest challenge facing office managers today, great tips for office managers to excel at their job and the upcoming 2015 AADOM Conference. You will LOVE Heather’s passion for helping dental office managers and administrative team members thrive and her commitment to provide a community that meets the specific needs of the dental office manager.
Outsourcing has become a huge area of interest today in the business world. In this Thriving Dentist Show, Gary interviews his good friend Mary Beth Bajornas about virtual admin support services for the dental profession.
In this interview Gary and Mary Beth discuss why your phones should be answered by a live voice at least 40 hours per week, the sheer volume of calls you may be missing during business hours, how the best virtual admin services are seamless, how virtual admin support can fill your schedule, tips to reactivate hygiene patients who are slipping away and how to use virtual admin support services to accomplish the projects that can be difficult to complete in any dental practice. Mary Beth is an authority and pioneer in the world of virtual admin support services for dental offices and you will love her passion for this topic!
The concept of ‘Tribes’ is something that the renowned thought leader Seth Godin has written about extensively. His concept of tribes is that it is human nature to want to be part of a community of people who share common goals and values. People who are part of the dental profession are no different. Dentists have long had the opportunity to be members in various associations and societies that promote education and fellowship within the profession. The great news is that the American Association of Dental Office Managers (AADOM) is a tribe geared specifically for office managers and business team members. This awesome group was created to provide a forum where office managers can learn and connect with the leaders in the dental profession. Today we are were very fortunate to have Lorie Streeter, the Senior Vice President of AADOM as a special guest on the Thriving Dentist Show.
The role of an office manager in a thriving practice is absolutely critical. Lorie’s dental career spans over 22 years now, 12 of which were spent as an office manager. Lorie understands the unique demands of the office manager position and perhaps most importantly she understands how the office manager can help a dental practice achieve its full potential. Lorie’s role as Senior VP of AADOM is to seek out resources and companies willing to invest in your future and also to create unique education opportunities for AADOM members.