Proven Tips to to Achieve a High Performance Front Desk

with Missy Fryer and Mary Beth Bajornas - Episode 304

The business department (front desk) of your dental practice is an extremely important part of your success. The performance of your front desk team can quite literally make or break your practice.

Running Time: 60:20 minutes

In this Thriving Dentist Show interview, Gary invited his friends Missy Fryer and Mary Beth Bajornas to share proven tips to achieve a high performance front desk. Missy and Mary Beth have a massive amount of practical experience and they share their best tips in this interview. In this Show, Gary, Missy and Mary Beth discuss; The 3 most common challenges for front desk team members and how to overcome them, the importance of follow-up systems at the front desk, how to document every patient communication s that any team member can effectively follow up with patients, how to build value with your patients, a new patient ‘reservation’ system that will completely eliminate new patient cancellations and the interview concludes with a discussion of the Dental Office Survival Guide: 2018 Front Desk Edition that Missy and Mary Beth created to help dental offices Thrive. This is a Thriving Dentist Show you will want to share with your entire Team!

Missy and Mary Beth’s website:
http://www.buckeyedentalproductions.com

To SAVE $200 on the Dental Office Survival Guide: 2018 Front Desk Edition type Thrive in the Coupon Code:
https://buckeyedentalproductions.com/shop?olsPage=cart

Empowering Office Managers with Practical Tools and Resources

with Kiera Dent - Episode 303

Office Managers are very important in a Thriving Practice! In this Thriving Dentist Show, Gary invited his friend Kiera Dent to talk about all things related to Dental Office Manager Success.

Running Time: 51:06 minutes

In this inspiring interview Gary and Kiera discuss; Why it is important for office managers to have a community of colleagues where they can connect with other brilliant office managers, the most common problems that office managers face on a daily basis, how Kiera (as an office manager) grew a practice from 500K to 2.4M in 9 months, insurance tips to help you better serve your patients, why pre-determinations (Kiera calls them pre-denials!) are a trick by the insurance company to reduce the incident of treatment for patients, positive expectations for your office manager, how your office manager can help you reduce practice overhead, leadership tips for office managers and how Dentists can best support their office managers. You will love Kiera’s knowledge, experience and passion!

Kiera’s website:
http://www.kierasdentalconsulting.com

Access to: ‘Be the Best Office Manager’ Webinar on Wednesday, December 7, 2017
http://www.kierasdentalconsulting.com/webinar

Kiera’s website for Dental Placement Pros:
http://www.dentalplacementpros.com

How Every Dental Assistant Can Have an Amazing Career

with Kevin Henry

Gary invited his friend Kevin Henry (aka; The Dental Assistant Champion!) on the Thriving Dentist Show to share his tips on how every Dental Assistant can have an amazing, fulfilling career. Kevin just published his book titled; Battling and Beating the Demons of Dental Assisting.

Running Time: 46:10 minutes

In this interview Gary and Kevin discuss; What motivated Kevin to write this book, why you need to eliminate the word ‘just’ from your vocabulary, 5 specific things that Dental Assistants can do to boost their career, tips for Dentists to empower their Dental Assistants and how this builds your practice, the DANB.org and how this resource can help Dental Assistants and the interview concludes with the cool work that Kevin is doing with Ignite (IgniteDA.net) to educate, inspire and empower Dental Assistants. Kevin’s book is amazing and is brilliant read for your Office Book Club!

To receive Kevin’s book;
Battling and Beating the Demons of Dental Assisting; How Every Dental Assistant can have an Amazing, Fulfilling Career at a Special Price of $10 (regular price $20) send Kevin an email to Kevin.Henry@igniteDA.net

Resources:
IgniteDDS.com
IgniteDA.net
DANB.org (Dental Assisting National Board)

Tips to Hire and Keep your Dream Team

with Kiera Dent

Often times the difference between a good dental practice and a world-class dental practice is the presence of an incredible Team! Many Dentists feel like they are looking for the elusive ‘Unicorn’ when searching for an ideal Team Member. To help you hire and keep your Dream Team, Gary invited his friend Kiera Dent on the Thriving Dentist Show.

Running Time: 57:01 minutes

In this interview Gary and Kiera discuss; Kiera’s awesome background including her experience as a multiple practice owner, how she created Dental Placement Pros as a resource and an Executive Search Firm for the Dental Profession, how to screen applicants before hiring, how to absolutely ROCK your interview if you are a Team Member looking for a great practice and a host of other tips and strategies to connect the best people with the best dental offices. Here’s to your success hiring and keeping your Dream Team!

Kiera’s Website:
dentalplacementpros.com

How to Convert New Callers into Appointments and Loyal Patients

with Ashley Latter

Your telephone is the single most important piece of equipment in your dental office because it is the conduit through which your patients flow into your practice!

Running Time: 63:40 minutes

In this Thriving Dentist Show, Gary interviews his friend Ashley Latter on how to convert callers into appointments and loyal patients. In this Show Gary and Ashley discuss; The concept of your reception team members as ‘Directors of First Impressions’, why many team members unconsciously act as ‘Sales Prevention Officers’ and how to avoid this situation, how to quickly develop rapport and relationship with callers, the four-step process that any team member who answers the phone must follow and throughout the interview Ashley shares great verbal skills for your business team members. This podcast interview is excellent content for your next Team Meeting!

Link to Ashley’s Books, both of these books are brilliant reading for your entire Team!: http://www.ashleylatter.com/books

Ashley’s website:
http://www.ashleylatter.com

 

How to go from Burned Out to Fired Up!

with Jamie Marboe RDH

Let’s face the reality that most Dentists will experience some degree of burn out at some stage in their career. Gary invited his friend Jamie Marboe to address this critical topic with the goal of sharing some proactive strategies that can help you avoid professional burn out.

Running Time: 58:04 minutes

In this Thriving Dentist Show Gary and Jamie discuss; How to keep yourself motivated to be better tomorrow than you are today, tips that will keep you enthused and motivated, very specific strategies to work smarter not harder, how to strike a more effective work/life balance, the science and physiology behind motivation, How to keep your hygienist from feeling like ‘Mouth Maids’, the one thing you want to eliminate from ever happening again in your office and the interview concludes with a stimulating discussion about ‘Carefrontation’. Here’s to helping you stay fired up throughout your career!

Jamie’s website:
http://www.inspiredhygiene.com

 

Excellent Front Office Systems

with Laura Hatch

 

Systems are SO very important in a Thriving practice! In this Show Gary interview his friend Laura Hatch on Front Office Systems that are necessary for your practice to achieve full potential.


Running Time: 61:39 minutes

In this interview, Gary and Laura discuss; the most important systems to have in place at the front desk, how to get started if you currently have no systems in place, how Laura developed a fee-for-service practice in the highly competitive area of San Diego, CA, the role that systems played in successfully developing a fee-for-service practice and specific steps that you can take today to reduce insurance dependency. Laura is passionate about helping Dentists and Team Members embrace systems in their practice and you’ll love way these systems lead to a thriving practice.

Laura’s website:
www.frontofficerocks.com

Laura’s email address:
laura@frontofficerocks.com

Link to Laura’s ‘White Paper’ on Reducing Insurance Dependency:
http://resources.frontofficerocks.com/outofnetwork

Keys to Growing Your Hygiene Department to Full Potential

with Heidi Arndt RDH

A  strong hygiene department = a thriving practice! In this Thriving Dentist Show Gary interviews his friend, Heidi Arndt RDH on how to grow your hygiene department to full potential. Heidi has led and managed a hygiene team for a large group practice that collectively produced more than $140 Million per year in hygiene department production.

Running Time: 59:22 minutes

In this interview Gary and Heidi discuss; the challenges that dental practices are experiencing when it comes to improving their hygiene department, the most common growth opportunities in your hygiene department, how the Dentist/Office manager can identify these opportunities, next steps to take to tap into these growth opportunities and how you can ensure continued hygiene department growth. You’ll really enjoy Heidi’s passion for hygiene and helping dental offices achieve the full potential of their hygiene department!

Heidi’s website: www.enhancedhygiene.com

Heidi’s email address: heidi@enhancedhygiene.com

 

Empowering Today’s Dental Assistants

with Kevin Henry

Dental Assistants are often the unsung heroes of dentistry and they play a critical role is the success of a practice. Kevin Henry is regarded as the ‘Champion of Dental Assistants’ and he is passionate about helping dental assistants achieve their full potential.

 

Running Time: 59:35 minutes

In this Thriving Dentist Show interview Gary and Kevin discuss the changing role of today’s dental assistants and how they contribute to a thriving practice. Some of the topics discussed include; How dental assistants can become a bigger part of the practice, why dental assistants need to understand the numbers of the practice, how to develop a great relationship with your dental assistants and five specific recommendations for dental assistants to achieve their full potential. You will love Kevin’s passion for all things related to dental assistants and his practical, use-it-now recommendations!

Kevin’s website: www.kevinspeaksdental.com

Other websites mentioned in interview:
www.moderndentalnetwork.com

www.ninjadentistry.com

Kevin’s email address: kevin@kevinspeaksdental.com

The 3 Most Common Labor Law Mistakes that Dentists Make

with Ali Oromchian

Navigating the maze of employment law is a challenge that every Dentist must face. Labor law is very complicated and the potential fines and penalties can be significant. In this Thriving Dentist Show Gary interviews his friend, Ali Oromchian on the topic of what every Dentist needs to know about Labor Law.

 

Running Time: 33:50 minutes

Ali is an attorney with a focus on Dental Labor Law and he is considered by many to be the most experienced expert on Dental Labor Law in the country. In this interview Gary and Ali discuss; the importance of an employee manual as the foundation of your HR policies in your practice, potential fines that Dentists face when in violation of Labor Law, the three most common labor law mistakes that Dentists make and how a solid, compliant HR system in your practice in a critical component of a Thriving practice. Ali Oromchian is a resource that every Dentist needs to know!

Ali’s website: www.hrforhealth.com

HR for Health Phone number: 877-779-4747

Ali’s Law Firm Phone number: 925-999-8200
(no-charge consultation for listeners of the Thriving Dentist Show)