Training Your Dental Assistants to their Full Potential

with Mary Beth Bajornas and Missy Fryer

Dental Assistants are such an important part of a thriving dental practice! In this Thriving Dentist Show Gary invited his friends, Mary Beth Bajornas and Missy Fryer to talk about how to train your dental assistants to their full potential.

Running time: 67:09

In this Show, Gary, Mary Beth and Missy discuss; how the role of your dental assistants is so much more than the day-to-day tasks they provide, how to help your dental assistants understand their role as a marketing agent of the practice, why Mary Beth and Missy wrote their new guide titled; ‘Dental Office Survival Guide; Beyond Spit Sucking’, how this guide can be such an important part of your office training library, the difference between a passive vs and active dental assistant and how to train your dental assistants to be active, the importance of checklists in your practice, a brilliant color coding system that matches your appointments to the dental supplies and equipment needed and many other practical tips to help your dental assistants. Missy and Mary Beth are passionate about helping your team members achieve their full potential and the end result is a high performance practice!

Links for ‘Let’s Ask David’ segment with Dr. David Hornbrook:
http://www.davidhornbrook.com

http://www.utahvalleydentallab.com

Mary Beth and Missy’s Website:
http://www.buckeyedentalproductions.com

To receive a 10% discount on the ‘Dental Office Survival Guide; Beyond Spit Sucking’ and all Buckeye Dental Production Products enter Gary in the Coupon Code

Dental Office Survival Guide; Dental Assistant Edition Beyond Spit Sucking Facebook Group (Public Group): https://www.facebook.com/groups/236910510204129/about/

Link to Kevin Fryer’s Facebook page:
https://www.facebook.com/kevin.w.fryer

Hiring Right!

with Heidi Mount

Assembling a high performance Team is one of your most important responsibilities. In this Thriving Dentist Show, Gary invited his friend Heidi Mount to share some valuable tips on how to hire the right team to support your practice vision.

Running Time: 57:12
In this Show Gary and Heidi discuss;

  • important ‘big picture’ tips regarding hiring the right team members,
  • how to evaluate whether your candidate has the right personality and attitude for your practice,
  • how to help your team members adopt an ownership perspective,
  • the most common mistakes that Heidi has observed Dentists make in regards to hiring and how to avoid these mistakes,
  • how to avoid hiring out of desperation,
  • the importance of 30-60-90 day performance reviews for new team members,
  • a quick tip to determine if a job candidate has a ‘service’ perspective,
  • what to do if you purchase a practice and discover that some team members do not share your vision
  • and how to successfully bring a new team member on board in your practice.

You will appreciate Heidi’s experience and perspective when it comes to hiring right!

Links for ‘Let’s Ask David’ segment with Dr. David Hornbrook:
http://www.davidhornbrook.com and http://www.utahvalleydentallab.com

Heidi’s website:
http://www.CoachHeidiMount.com

How to Create a State-of-the-Art Prevention Program in Your Practice

with Trisha O'Hehir RDH

 

Prevention is a topic that we can all support. In this interview, Gary invited his friend Trisha O’Hehir RDH on the Thriving Dentist Show to discuss state-of-the-art prevention in the dental office today.

  Running time: 64:12

In this enlightening interview, Gary and Trisha discuss; a great definition of prevention in dentistry, why teaching prevention is such a powerful practice builder, the science behind xylitol, why xylitol is the biggest game changer in dental hygiene in the past 50 years, the concept of quorum sensing and multi-species biofilm, chewing gum and other xylitol products available today, how xylitol can help with xerostomia and why dry mouth is becoming more common with patients today, issues related to mouth breathing and why nose breathing is the healthy format (including 18% greater oxygen flow compared to mouth breathing), tips for how to incorporate prevention in your practice, a very simple tip (the toothpaste secret) to make brushing much more effective for your patients, why prevention supports the restorative side of your practice, ‘Dental Defense System’ for Spry, issues related to excess sugar consumption, how health coaching could be incorporated into a dental practice and the cool things Trisha is doing with her O’hehir University. You will absolutely LOVE the sheer amount of cool information in this Show!

Link for Smiles at Sea:
http://www.SmilesAtSea.com

Links for ‘Ask David’ segment:
http://www.davidhornbrook.com

http://www.utahvalleydentallab.com

Website for Trisha’s O’hehir University:
http://www.ohu-edu.com

Website for Spry (Dental division of Xlear):
http://www.xlear.com

Link for ‘The Toothpaste Secret’ (you will LOVE this!)
http://www.onlineoralhealth.com/the-toothpaste-secret/

Proven Tips to to Achieve a High Performance Front Desk

with Missy Fryer and Mary Beth Bajornas - Episode 304

The business department (front desk) of your dental practice is an extremely important part of your success. The performance of your front desk team can quite literally make or break your practice.

Running Time: 60:20 minutes

In this Thriving Dentist Show interview, Gary invited his friends Missy Fryer and Mary Beth Bajornas to share proven tips to achieve a high performance front desk. Missy and Mary Beth have a massive amount of practical experience and they share their best tips in this interview. In this Show, Gary, Missy and Mary Beth discuss; The 3 most common challenges for front desk team members and how to overcome them, the importance of follow-up systems at the front desk, how to document every patient communication s that any team member can effectively follow up with patients, how to build value with your patients, a new patient ‘reservation’ system that will completely eliminate new patient cancellations and the interview concludes with a discussion of the Dental Office Survival Guide: 2018 Front Desk Edition that Missy and Mary Beth created to help dental offices Thrive. This is a Thriving Dentist Show you will want to share with your entire Team!

Missy and Mary Beth’s website:
http://www.buckeyedentalproductions.com

To SAVE $200 on the Dental Office Survival Guide: 2018 Front Desk Edition type Thrive in the Coupon Code:
https://buckeyedentalproductions.com/shop?olsPage=cart

Empowering Office Managers with Practical Tools and Resources

with Kiera Dent - Episode 303

Office Managers are very important in a Thriving Practice! In this Thriving Dentist Show, Gary invited his friend Kiera Dent to talk about all things related to Dental Office Manager Success.

Running Time: 51:06 minutes

In this inspiring interview Gary and Kiera discuss; Why it is important for office managers to have a community of colleagues where they can connect with other brilliant office managers, the most common problems that office managers face on a daily basis, how Kiera (as an office manager) grew a practice from 500K to 2.4M in 9 months, insurance tips to help you better serve your patients, why pre-determinations (Kiera calls them pre-denials!) are a trick by the insurance company to reduce the incident of treatment for patients, positive expectations for your office manager, how your office manager can help you reduce practice overhead, leadership tips for office managers and how Dentists can best support their office managers. You will love Kiera’s knowledge, experience and passion!

Kiera’s website:
http://www.kierasdentalconsulting.com

Access to: ‘Be the Best Office Manager’ Webinar on Wednesday, December 7, 2017
http://www.kierasdentalconsulting.com/webinar

Kiera’s website for Dental Placement Pros:
http://www.dentalplacementpros.com

How Every Dental Assistant Can Have an Amazing Career

with Kevin Henry

Gary invited his friend Kevin Henry (aka; The Dental Assistant Champion!) on the Thriving Dentist Show to share his tips on how every Dental Assistant can have an amazing, fulfilling career. Kevin just published his book titled; Battling and Beating the Demons of Dental Assisting.

Running Time: 46:10 minutes

In this interview Gary and Kevin discuss; What motivated Kevin to write this book, why you need to eliminate the word ‘just’ from your vocabulary, 5 specific things that Dental Assistants can do to boost their career, tips for Dentists to empower their Dental Assistants and how this builds your practice, the DANB.org and how this resource can help Dental Assistants and the interview concludes with the cool work that Kevin is doing with Ignite (IgniteDA.net) to educate, inspire and empower Dental Assistants. Kevin’s book is amazing and is brilliant read for your Office Book Club!

To receive Kevin’s book;
Battling and Beating the Demons of Dental Assisting; How Every Dental Assistant can have an Amazing, Fulfilling Career at a Special Price of $10 (regular price $20) send Kevin an email to Kevin.Henry@igniteDA.net

Resources:
IgniteDDS.com
IgniteDA.net
DANB.org (Dental Assisting National Board)

Tips to Hire and Keep your Dream Team

with Kiera Dent

Often times the difference between a good dental practice and a world-class dental practice is the presence of an incredible Team! Many Dentists feel like they are looking for the elusive ‘Unicorn’ when searching for an ideal Team Member. To help you hire and keep your Dream Team, Gary invited his friend Kiera Dent on the Thriving Dentist Show.

Running Time: 57:01 minutes

In this interview Gary and Kiera discuss; Kiera’s awesome background including her experience as a multiple practice owner, how she created Dental Placement Pros as a resource and an Executive Search Firm for the Dental Profession, how to screen applicants before hiring, how to absolutely ROCK your interview if you are a Team Member looking for a great practice and a host of other tips and strategies to connect the best people with the best dental offices. Here’s to your success hiring and keeping your Dream Team!

Kiera’s Website:
dentalplacementpros.com

How to Convert New Callers into Appointments and Loyal Patients

with Ashley Latter

Your telephone is the single most important piece of equipment in your dental office because it is the conduit through which your patients flow into your practice!

Running Time: 63:40 minutes

In this Thriving Dentist Show, Gary interviews his friend Ashley Latter on how to convert callers into appointments and loyal patients. In this Show Gary and Ashley discuss; The concept of your reception team members as ‘Directors of First Impressions’, why many team members unconsciously act as ‘Sales Prevention Officers’ and how to avoid this situation, how to quickly develop rapport and relationship with callers, the four-step process that any team member who answers the phone must follow and throughout the interview Ashley shares great verbal skills for your business team members. This podcast interview is excellent content for your next Team Meeting!

Link to Ashley’s Books, both of these books are brilliant reading for your entire Team!: http://www.ashleylatter.com/books

Ashley’s website:
http://www.ashleylatter.com

 

How to go from Burned Out to Fired Up!

with Jamie Marboe RDH

Let’s face the reality that most Dentists will experience some degree of burn out at some stage in their career. Gary invited his friend Jamie Marboe to address this critical topic with the goal of sharing some proactive strategies that can help you avoid professional burn out.

Running Time: 58:04 minutes

In this Thriving Dentist Show Gary and Jamie discuss; How to keep yourself motivated to be better tomorrow than you are today, tips that will keep you enthused and motivated, very specific strategies to work smarter not harder, how to strike a more effective work/life balance, the science and physiology behind motivation, How to keep your hygienist from feeling like ‘Mouth Maids’, the one thing you want to eliminate from ever happening again in your office and the interview concludes with a stimulating discussion about ‘Carefrontation’. Here’s to helping you stay fired up throughout your career!

Jamie’s website:
http://www.inspiredhygiene.com

 

Excellent Front Office Systems

with Laura Hatch

 

Systems are SO very important in a Thriving practice! In this Show Gary interview his friend Laura Hatch on Front Office Systems that are necessary for your practice to achieve full potential.


Running Time: 61:39 minutes

In this interview, Gary and Laura discuss; the most important systems to have in place at the front desk, how to get started if you currently have no systems in place, how Laura developed a fee-for-service practice in the highly competitive area of San Diego, CA, the role that systems played in successfully developing a fee-for-service practice and specific steps that you can take today to reduce insurance dependency. Laura is passionate about helping Dentists and Team Members embrace systems in their practice and you’ll love way these systems lead to a thriving practice.

Laura’s website:
www.frontofficerocks.com

Laura’s email address:
laura@frontofficerocks.com

Link to Laura’s ‘White Paper’ on Reducing Insurance Dependency:
http://resources.frontofficerocks.com/outofnetwork