Empowering Office Managers with Practical Tools and Resources

with Kiera Dent - Episode 303

Office Managers are very important in a Thriving Practice! In this Thriving Dentist Show, Gary invited his friend Kiera Dent to talk about all things related to Dental Office Manager Success.

Running Time: 51:06 minutes

In this inspiring interview Gary and Kiera discuss; Why it is important for office managers to have a community of colleagues where they can connect with other brilliant office managers, the most common problems that office managers face on a daily basis, how Kiera (as an office manager) grew a practice from 500K to 2.4M in 9 months, insurance tips to help you better serve your patients, why pre-determinations (Kiera calls them pre-denials!) are a trick by the insurance company to reduce the incident of treatment for patients, positive expectations for your office manager, how your office manager can help you reduce practice overhead, leadership tips for office managers and how Dentists can best support their office managers. You will love Kiera’s knowledge, experience and passion!

Kiera’s website:

Access to: ‘Be the Best Office Manager’ Webinar on Wednesday, December 7, 2017

Kiera’s website for Dental Placement Pros:

‘5 Reasons we are About to Enter a New Golden Age of Dentistry’

with Qadeer Ahmed

Last week, Gary interviewed his friend Qadeer Ahmed about a Patient Benefits plan that addresses all the ills that are wrong with the current dental insurance system. Let’s face it, the current dental insurance system is broken!

Running Time: 65:58 minutes

The current system suppresses claims. Patients, Dentists and Employers all lose. This is Part II of Gary’s interview with Qadeer Ahmed all about how we are about to enter a new Golden Age of Dentistry. Qadeer brings a deep background in business to the dental profession and he decided to look at the dentistry from a ‘clean slate model’. In doing so, he came up with a five-part plan that will significantly benefit Dentists.

Here are those 5 elements;
1) A coverage plan that actually benefits Patients, Dentists and Employers
2) Co-Management of complex cases
3) Profit Velocity and Quality
4) Capital Equipment available on a cost-per-use basis, and
5) Equity Conversion; The ability to convert equity in your practice to cash.

We truly are about to enter a new Golden Age of Dentistry and this interview will provide you with new ways of thinking about our amazing profession!


‘ProCare-Dental Coverage Controlled by Dentists and Patients’

with Qadeer Ahmed

It is no secret that the current system of dental insurance is totally broken! The current system only benefits the Insurance companies. Employers, Patients and Dentists all lose in the current system. Gary invited his friend Qadeer Ahmed on this Thriving Dentist Show to share how he and his Team have created a system that corrects all the flaws in the current system.

Running Time: 67:19 minutes

In this Show, Gary and Qadeer discuss; Why quality of care MUST be central to any patient benefit program, a discussion of how the current dental insurance system is completely broken, the story of a Dentist from Seattle who offered a free clinic day and experienced a line of people over two miles long to receive care and the reality was that the vast majority of these people had jobs and in some cases multiple jobs!, how ProCare addresses the flaws of the current insurance system and provides significant benefits for Employers, Patients and Dentists alike. You will enjoy the ‘origin story’ of ProCare and Qadeer’s passion for building a system that corrects all the flaws in the current insurance system. Ultimately, Qadeer’s goal is to help more patients receive the care they need and deserve and that is a powerful motivator, indeed!


Easy Insurance Conversations that Lead to Greater Case Acceptance

with Teresa Duncan

Communicating with patients about their dental insurance is an important element in just about every dental practice.

Running Time: 64:03 minutes

In this Thriving Dentist Show, Gary interviews his friend Teresa Duncan about how to communicate with patients about their insurance in a way that leads to greater case acceptance. Teresa literally wrote the book on this topic when she wrote: Moving Patients to Yes; Easy Insurance Conversations. In this information-packed interview Gary and Teresa discuss; How to lead with conversations about health with your patients rather than leading with conversations about insurance, the right verbal skills that lead to greater case acceptance, a wonderful discussion about how words matter including specific words to use and things you should stop saying, the three C’s of Confidence, Clarity and Conversation and the interview concludes with a discussion between Gary and Teresa about their predictions about the future of dental insurance.

Teresa’s website:

Link to Teresa’s Book:
Use Code: THRIVING to receive a discount

Link to Teresa’s online ‘Dental Insurance Skills Training’ (DIST) Program: odysseymgmt.digitalchalk.com/dc/learn/dental-insurance-skills-workshop-1
Use Code: THRIVING to receive a discount

Teresa’s email address:

Link to article about dentistry in Los Algodones, Mexico, a town of 6,000 with 600 dentists.


Tips for Negotiating the Best Possible Fee Schedule with Insurance Companies

with Ben Tuinei

Many Dentists are not aware that then can successfully negotiate their fee schedule with the insurance companies.


Running Time: 64:26 minutes

In this Thriving Dentist Show, Gary interviews his friend Ben Tuinei on this very important topic. Ben is an authority on negotiating with 3rd party payers and to-date has worked with over 5,000 Dentists resulting in over a billion dollars of newly negotiated revenue for his clients. In this powerful interview Gary and Ben discuss: How Ben got started in the dental profession, why be built a business focusing on negotiating fee schedules with insurance companies, specific strategies for successfully negotiating with insurance companies, the one question you MUST ask when starting the negotiation process with insurance companies, who should be the one negotiating with the insurance companies and the show concludes with a great discussion from Ben on his views on the future of dental insurance.

Ben’s website: www.veritasdentalresources.com

Ben’s email address: ben@veritasdentalresources.com

Harness the Benefits of an In-Office Membership Plan for Your Patients

with Jordon Comstock

Developing an in-office membership plan can be like harnessing the benefits of your own Amazon Prime program! In this Thriving Dentist Show, Gary interviews his friend Jordon Comstock on all of the details about creating your own in-office membership program for your patients.


Running Time: 46:59 minutes

In this Show Gary and Jordon discuss; What exactly is a membership plan and why it is so useful for many patients in your practice and in your community, how to market your membership program, the legal pitfalls to avoid, how a membership plan can be a powerful growth opportunity of your practice, how to automate your membership program and how to avoid the common mistakes with your membership program. As a fun side note, you’ll also learn about Jordon’s connection to our outro song, Dream Big from Ryan Shupe and the Rubber Band!

Jordon’s website: www.boomcloudapps.com

Jordon’s email address: jordon@boomcloudapps.com

‘The Debate: Tarun and Gary on Insurance, No Insurance and What’s Right For You’

Moderated by Dr. Alan Mead

Last week we published a Thriving Dentist Show titled; ‘Breaking Free From the Shackles of Insurance’. As usual, Gary published a link to the new Show on Facebook with a short summary of the content of the Show.



Running Time: 85:19 minutes

In the comments, Dr. Tarun Agarwal indicated that he really appreciates Gary’s perspective but he has figured out how to make insurance work in his practice and he proposed a debate on the subject. Dr. Alan Mead, co-creater of The Dental Hacks podcast agreed to moderate the debate. In this Show, Gary, Tarun and Alan discuss; The various types of insurance, how Tarun and Gary both handle insurance in their practices, Tarun’s perspective on the difference between a ‘practice’ and a ‘business’, how to be insurance-friendly in any format, how to answer the question; ‘do you take my insurance’ and host of other details around the topic of insurance. The show concludes with a stimulating discussion about the real issue that holds most practices from achieving their potential!

Breaking Free From the Shackles of Insurance

with Gary Takacs

Dental Insurance can be a challenge for most dental offices. Many PPO plans provide such a low reimbursement that it doesn’t make sense to be a contracted provider.



Running Time: 56:01 minutes

Lately, Gary has been getting many questions from Dentists about how they can reduce their insurance dependency. Gary decided to do this Show to help guide you to reduce your insurance dependency. In this Show, Gary discusses; A solid foundation to begin to reduce your insurance dependency, the 4 pieces of data you need to make insurance decisions, a marketing plan to attract quality new patients, the importance of training your team members on verbal skills, the benefits of an in-office membership plan, payment options that will help you accommodate patients who need some payment flexibility. Gary shares some case studies of Dentists who have successfully reduced their insurance dependency.

Gary’s email address: gary@takacslearningcenter.com

Thriving Dentist Show with Dr. Bruce Baird:
‘The Changing Face of Patient Financing’

Discover How Good Your Practice Can Be

with Lois Banta

Together Lois Banta and Gary have over 75 years of experience coaching dental practices to higher levels of success!





Running Time: 58:30 minutes

In this Thriving Dentist Show interview Gary and Lois discuss; The main challenges facing Dentists in private practice today, how to develop effective leadership, how to improve office communication, why a systems-based approach is so important, how to hire, train and motivate the best team, strategies to reduce insurance dependency and how to get an understanding of the true overhead of your practice. We also discuss the awesome work that the Speaking Consulting Network provides to speakers and consultants in the dental profession. You will really enjoy Lois’ passion for dentistry and her commitment to help her clients and her colleagues!

Speaking Consulting Network website: www.speakingconsultingnetwork.com

Lois’ website: www.bantaconsulting.com

Link to access Lois’ forms for Thriving Dentist Show listeners: www.bantaconsulting.com
Click on Complimentary Forms on the Home Page
User Name: LoisBanta
Password: LoisBanta

Lois’ email address: lois@bantaconsulting.com


Dentistry Can Be Everything You Want it to Be

with Dr. Tarun Agarwal

You are well aware that Gary is absolutely passionate about the profession of dentistry and so is this week’s guest!





Running Time: 54:00 minutes

In this episode, Gary interviews his friend Dr. Tarun Agarwal better known as ‘T-Bone’! Tarun shares Gary’s passion for dentistry and in this information-packed interview they discuss; How to develop a Thriving practice in an insurance environment, why Tarun believes that his digital camera is one of his most important pieces of equipment, the three most important technologies that Tarun uses every day in his practice, the best piece of advice that Tarun was given right out of dental school and how general dentists can successfully add implant dentistry to their mix of services. You will LOVE Tarun’s perspective on dentistry and his down to earth demeanor!

Tarun’s email address: dra@raleighdentalarts.com

Tarun on Facebook: www.facebook.com/tbonespeaks

Tarun’s Practice on FaceBook: www.facebook.com/SmileRaleigh